Question 1

What is the golden rule of booking a mistake fare?

Accepted Answer

Never call or contact the airline about it. Mistake fares happen when a price is published with a wrong currency, a missing surcharge or a similar glitch. If you phone the airline to ask whether the price is real, you alert the people who can pull it. Book online, let the ticketing system run normally, and wait for your confirmation and e-ticket number. For the full playbook, read our Complete Guide to Mistake Fares.

Question 2

Does SkyAdd book the flight for me?

Accepted Answer

No. SkyAdd is an independent alert service, not a booking agency or airline. We find the deal and send you everything you need to book it yourself. What you get: verified itinerary, usual price, sample dates and direct links. Book with the airline: the fastest way to secure a time-sensitive error fare. Book with a trusted ticketing site: if you prefer to compare options. Book with your travel agent: forward the exact itinerary and flight numbers and they can ticket it for you.

Question 3

How do I book an error fare or unannounced seat sale?

Accepted Answer

Five quick steps: Act fast: open your alert as soon as it arrives — these deals can vanish within hours. Review the dates: check the sample departure and return dates in the alert. Follow the link: open the live itinerary on the airline site or booking platform. Check the price: confirm the discounted rate is still showing at checkout. Book and wait: hold off on hotels or tours until you receive your confirmation and e-ticket number.

Question 4

Will the airline honour the ticket?

Accepted Answer

In most cases, yes. Many travellers fly on mistake fares every year, and your odds are best when you book smart. E-ticket issued: once you have an e-ticket number, airlines very often honour the fare. Worst case is a refund: if an airline does cancel, you normally get your money back in full — sometimes with a goodwill credit. Stay quiet: don't call the airline about the price, and let the booking process normally. Book refundable extras: keep hotels and tours flexible for the first few days.

Question 5

When is it safe to book hotels, tours or connecting flights?

Accepted Answer

Wait a few days. Give the airline 24 to 48 hours to issue your e-ticket, and ideally longer for an unusually low fare. Until then, choose refundable or free-cancellation hotels and tours.

Question 6

What is the 24-hour cancellation rule?

Accepted Answer

For flights to or from the United States, airlines must generally let you cancel for a full refund within 24 hours of booking if you booked at least 7 days before departure. Many airlines also apply a similar window elsewhere. It is a useful safety net when you need to confirm dates with someone, but check the fare rules of your airline before you rely on it.

Question 7

Why do error fares disappear so quickly?

Accepted Answer

Airlines and booking systems usually spot a pricing error within hours, sometimes minutes. That is why our alerts are short and go out as soon as a deal is checked, so you can book before it is corrected.

Question 8

Is SkyAdd safe to use?

Accepted Answer

Yes. The site runs over an encrypted (HTTPS) connection, we never see your card details, and we do not sell your personal information.

Question 9

How are payments handled?

Accepted Answer

Payments are processed by Stripe (cards) or PayPal. Your card number and bank details go straight to the payment provider and are never stored by SkyAdd.

Question 10

Why is there no password — and can I use my membership on more than one device?

Accepted Answer

Yes — your membership works on up to 4 devices, with no password anywhere. Passwords are the most common way accounts get compromised, so we do not use them. Instead, your phone or computer keeps a member pass after you unlock it. Unlock a new device: enter your email on the Manage membership page and we send you a one-time unlock link. Up to 4 devices: use your membership across your phones, tablets and laptops. Automatic sign-out: if you unlock a fifth device, the one you unlocked longest ago is signed out automatically.

Question 11

How does a membership pay for itself?

Accepted Answer

Error fares and deep seat sales can save hundreds of dollars on a single ticket, and long-haul deals are often far larger. Many members recover the cost of a year's membership with one booking. Savings vary by route and timing, and we cannot promise a particular amount.

Question 12

Why are there no credit card offers, sponsored posts or commissions?

Accepted Answer

SkyAdd is member-funded and independent. We do not run sponsored posts, earn booking commissions or promote credit card referrals. Our income comes from memberships, so our only job is to show you what is genuinely cheap.

Question 13

What is the difference between Error Fares and Seat Sales?

Accepted Answer

Error Fares are extreme pricing anomalies that are usually corrected within hours. While a fare is active, the full details are for members only; non-members see the departure city and the savings. Seat Sales are promotional airline discounts that anyone can browse. Expired fares stay public.

Question 14

How does SkyAdd compare to other flight deal sites?

Accepted Answer

Most deal sites earn from affiliate commissions, sponsored posts and credit card referrals. SkyAdd was built differently: No affiliate bias: 100% member-funded, zero kickbacks — we only alert you to fares that are genuinely cheap. Protected error fares: active mistake fares stay members-only, giving you time to book before crowds kill the deal. Your airports only: choose the Canadian or US departure cities you care about. No passwords: your devices remember your member pass, so you are ready the moment a deal drops. Honest billing: clear terms and one-click cancellation from Manage membership — no phone calls.

Question 15

What can I do in Manage membership?

Accepted Answer

Everything about your membership, in one place: Unlock a new device: open the private email link on any phone, tablet or laptop — no password needed. Choose departure airports: pick the cities you fly from, or leave it blank for every city in your editions. Choose alert types: turn seat sale emails on or off while keeping mistake fare alerts active. Add or switch editions: Canada, United States, or both. See your billing: your plan and the date it renews or ends. Cancel in one click: no tickets or phone calls, and you keep access until the paid period ends.

Question 16

How do I cancel?

Accepted Answer

Open Manage membership, enter your email and cancel in one click. You keep access until the end of the period you have already paid for.

Question 17

Can I choose which airports I get alerts for?

Accepted Answer

Yes. Members pick any departure airports they like within their editions — or none, to receive alerts for every departure city in their editions, including airports we add later. Free subscribers choose one home airport.

Question 18

Which editions can I choose?

Accepted Answer

SkyAdd has a Canada edition and a United States edition. Pick one or both when you sign up, and change them any time from Manage membership.

Question 19

What is the difference between Free Alerts and membership?

Accepted Answer

Free Alerts keep you in the loop. Membership gets you the deal. Free Alerts: full unannounced seat sale alerts with a direct link to the live fare, plus a teaser heads-up (origin and savings) when an error fare is found. Members: full error fare alerts with direct links the moment we publish, and every active error fare story unlocked on the site. Airports: Free Alerts cover one home airport; members cover every departure city they choose — or all of them. Both: no ads, no sponsors, and one-click unsubscribe.

Question 20

Why are error fare details locked for free subscribers?

Accepted Answer

Error fares are often fixed within hours. If exact booking details went out publicly to everyone at once, airlines would spot and pull them faster. Members fund the search and get first access while the fare is still bookable.

Question 21

Can I upgrade when I get an error fare heads-up?

Accepted Answer

Yes. Become a member from the link in the email and the full details unlock on your device as soon as payment is confirmed.

Question 22

How do I change my airport or stop Free Alerts?

Accepted Answer

Every email has a one-click unsubscribe link. To change your edition or home airport, sign up again with the same email and your new choices — we update your preferences, we don't create a duplicate.

Question 23

Which departure airports does SkyAdd cover?

Accepted Answer

We search fares from every departure airport below, and the list grows as we add new cities. Members get alerts for the airports they choose, or for all of them if they leave the choice blank. Free subscribers pick one home airport.

Frequently asked questions

Mistake fares and booking safety

Site safety, privacy and payments

Value and independence

Membership, passes and alerts

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